- When you ship products to Amazon, Amazon sometimes records more units of a specific SKU than you recorded you shipped, or less units of a specific SKU that you recorded you shipped.
- The first step would be to find out whether there are any discrepancies and the way to do this on Seller Central is by reconciling your Inbound FBA Shipments.
- On Seller Central, select the “Manage FBA Shipments” option from the Drop Down Menu of the “Inventory” tab on the top menu of Seller Central.
- On the next page, you will be provided with a table of your shipments, most notably the two columns indicating “Shipped” units and “Received” units.
- If these units do not match, that is, Amazon received more or less than what you actually shipped, you have a discrepancy.
- You can choose to ignore these, or you can choose to open a case for investigation into these discrepancies.
- The most common and most notable discrepancies are the following:
- Shortages – Amazon claims they received fewer units than what you actually shipped them. For example, you ship them 100 units of a single SKU and Amazon claims they received only 98 of these units for this SKU.
- Overages - Amazon claims they received more units than what you actually shipped them. For example, you ship them 100 units of a single SKU and Amazon claims they received 103 of these units for this SKU. Alternately, Amazon can claim they received units of a SKU you didn’t ship to them at all!