If you need the assistance on issues related to protecting your brand on Amazon you can contact Brand Registry Support.
The Topics are explained below
¶ Report an Intellectual Property Violation (Intellectual Property Infringement)
What is it for?
To notify Amazon of potential copyright and trademark infringements of your intellectual property.
When should they be used?
To report copyright or trademark infringement, use the Report a Violation tool. All submissions related to suspected intellectual property violations should go through this tool.
¶ Report a Marketplace Policy Violation or Retracting a Violation (Non Intellectual Property or Marketplace Policy Violation)
What is it for?
To notify Amazon about a violation of an Amazon policy.
Or, if you want to retract a report of suspected intellectual property infringement.
When should they be used?
If you are reporting a non-intellectual property violation, select the appropriate topic:
- Incorrect Variation: Use when the child ASIN is an invalid variation of the parent ASIN. For example, a “color: blue” variation was added for a shirt, but the manufacturer does not make this version of the shirt. Alternatively, the ASIN is a multi-pack that is not created by the manufacturer. For example, the manufacturer only makes a 4-pack, but a reseller added a variation for a 6-pack or an 8-pack.
- Not as described: Use when the item sold on a listing does not match what is described on the detail page. For example, the listing states specific pieces are included but the item shipped did not contain all of the pieces.
- Product review violation: Use when a Product Review is posted that violates Amazon’s policy that governs product reviews.
- Other marketplace policy violations
¶ Retract a violation
Retract a violation: Use when you want to cancel your report submission, usually when there’s an inaccuracy in the original submission.
¶ Listing Issues
What is it for?
Report problems with the accuracy of a listing, when you are having difficulty updating a detail page, or when a listing was removed from the site and you would like to appeal that decision.
When should they be used?
- Incorrect information on detail page: Use when you identify an inaccuracy on the detail page for one of the items listed under your brand name that you have been unable to update. When submitting this information, you will need to include a description of the incorrect information as well as a summary of the correct information that should be included in the update.
- Reinstate listings: Use when you have been informed that your listing was removed because it was in violation of Amazon policy and you would like to appeal that decision. Please include any prior communication regarding the matter from Amazon in your submission.
- Incorrect Variation: Use when the child ASIN is an invalid variation of the parent ASIN. For example, a “color: blue” variation was added for a shirt, but the manufacturer does not make this version of the shirt. Alternatively, the ASIN is a multi-pack that is not created by the manufacturer. For example, the manufacturer only makes a 4-pack, but a reseller added a variation for a 6-pack or an 8-pack. This option is also available under the “Report a marketplace policy violation” category.
¶ Update your Brand Profile
What is it for?
Use when you want to modify the privileges and access for users associated with your Brand Registry account or when you want to update information related to your brand (adding a new trademark for a different marketplace or region).
When should they be used?
Granting access to authorized users/representatives that represent your brand can make it easier to manage your brand on Amazon. Available roles include:
- Administrator: User has full permission to assign roles to accounts
- Rights Owner: User is the rights owner or an employee of the rights owner who is authorized to report violations
- Registered Agent: A third party who is authorized by the rights owner to report violations
To update a role, the administrator for a brand must include the email address of the user as well as the specific role they want to either add to or remove from the user. All users must first create a Brand Registry account before they can be given a role.
¶ Technical Issue
What is it for?
Report technical issues with your Brand Registry account.
When should they be used?
Notify Amazon when one of the pages on the Brand Registry site is not functioning properly or if errors occur during your use of Brand Registry.
¶ Concern not listed?
What is it for?
This is a miscellaneous, 'catch-all' topic.
When should they be used?
You can use this option when the issue you need to report is not adequately summarized by one of the other Contact Us topics.
¶ Escalate Previously Submitted issue
What is it for?
This is a process for you to follow-up on a request previously submitted to Amazon.
When should they be used?
Use this option if you want to appeal or escalate the outcome of the previously submitted case. Please reference the Case ID from the prior submission so that the escalation can be tracked to the correct issue. For escalating an infringement-related issue, select Escalate an infringement-related Issue. For other issues not related to infringement (such as a prior submission about an inaccuracy on a detail page or request to update your brand profile), select Escalate other issue.