- Vendor Damaged refers to a product that is damaged before the point of delivery to Amazon, including damage due to handling by the vendor or the vendor’s carrier.
- Warehouse Damaged refers to a product that is damaged after the point of delivery to Amazon but before leaving Amazon’s fulfillment center for delivery to an Amazon customer, including damage due to handling in Amazon’s fulfillment center.
- Undamaged / Undamaged Overstock refers to products that are not damaged or defective but for which Amazon does not have customer demand, that is, overstocks.
- Carrier Damaged refers to a product that is either: (a) damaged during transit or delivery to an Amazon customer; or (b) damaged during return transit or delivery to an Amazon fulfillment center following a customer return.
- Customer Damaged refers to a product that has been returned by a customer and is not in new condition because, for example, the product packaging is damaged or the product shows signs of use, wear or damage, including where the customer has broken the seal, opened the box, and/or used or tested the product.
- Expired products are products that are past their expiration date or will expire in 90 days or less.
- Defective product refers to a product that Amazon has determined is defective; this includes but is not limited to items that are missing parts, manuals, instructions, or warranty information.