- Select "Operational Performance " from the Drop-Down Menu of the "Reports" tab on the top Menu of Vendor Central.
- Select the individual Non-Compliance from the Scrollable bar on your Dashboard that relates to Advance Shipment Notifications (ASN), namely:
- Carton Content Accuracy; and
- ASN Accuracy
3. Click on the Non-Compliance's total penalty fees for that specific non-compliance located to the right of the graph as a clickable link on the chargeback fees themselves under the title "Chargebacks".
4. On the next page, select the Chargeback or Chargebacks if there are multiples of the same Non-Compliance for the same ASIN or PO Number, and Click on “Dispute Chargeback”.
5. Complete all relevant information in the "Dispute Summary" text box, explaining why you are disputing this Chargeback and disagreeing with Amazon's assessment that this is a Non-Compliance.
6. Upload the below noted documentation as it pertains to the Chargeback you are disputing by clicking the "Add Attachments" button beneath the "Dispute Summary" text box , locating each relevant document and selecting it for upload to the dispute.
7. Click the "Submit Dispute" button at the top right side of the page to submit your dispute for these types of Chargebacks.
- You may only submit a dispute for the same Chargeback twice. If a Chargeback has been disputed and rejected twice, it is no longer eligible for dispute.
- You have 30 days from the date the Chargeback was raised in Vendor Central in which to dispute it.
- For item labels on case packs/master packs, provide images showing a face open carton, inner packs, and individual sellable units of the ASIN showing how the items are packed inside the carton for shipping. All barcodes must be clearly visible in the images.
- For wrong items received compared to the information in the ASN, provide a clear image of the item barcode for the missing item.
- Screenshot of the ASN in Vendor Central, or
- Text copy/XML of the EDI 856 transmission that shows that the ASN was submitted prior to the shipment being received.
- Missing Expiration Date - indicate the type of carton compliant labels used (SSCC/ Barcode Packing slip / GTIN14 / AMZNCC)