- Select "Operational Performance" from the Drop-Down Menu of the "Reports" tab on the top Menu of Vendor Central.
- Click on the “View Total Defects List” link in the top right side of the page.
- On the following page, view and sort your Chargebacks as needed in order to locate the Chargeback you wish to dispute by using the filters to the left of the page.
- Select the Chargeback or Chargebacks if there are multiples of the same Non-Compliance for the same ASIN, and Click on “Dispute Chargeback”.
- Complete all relevant information, including uploading evidence in the form of images or documentation and click on the “Submit Dispute” button.
Notes:
- You may only submit a dispute for the same Chargeback twice. If a Chargeback has been disputed and rejected twice, it is no longer eligible for dispute.
- It is absolutely vital that you have read all of the details of the Non-compliance so that you can submit the correct documentation and evidence to refute that you did comply in this instance or instances.
- A successful dispute hinges on the following:
- It is submitted timeously, that is, well within the 30 days given;
- Your dispute is based on facts; and
- You have evidence of those facts in the form of documents or images.