- A chargeback as it relates to Amazon’s Vendor Central is a penalty issued to a Vendor for non-compliance with Amazon’s terms and conditions of trade.
- These chargebacks come in the form of penalty fees or penalty costs, which are normally deducted from your remittance from Amazon, that is, Amazon deducts the penalty fee amount from payments that are due to you by Amazon.
- The majority of chargebacks are issued due to operational performance.
- This refers to how you prepare your products for shipping to and storage within the Amazon Fulfilment Centers, the labelling of said products (whether the individual product packaging or the inner pack these individual products are packed within or the master carton that these individual products are packed in), the procedure of confirming and submitting Purchase Orders, the adherence to Purchase Order Ship Windows, the correct and valid information submitted on Routing Requests and Advanced Shipment Notices and a few other issues that deal with all operational aspects of your business as a vendor with Amazon.
- The bulk of your chargebacks can be found on your Operational Performance Dashboard, and in further detail in your Defects List.
- You can access your Operational Performance Dashboard from the scrolling bar under the Top Menu of your Vendor Central Dashboard, or by selecting “Operational Performance” from the Drop Down Menu under the Reports Tab on the Top Menu of your Amazon Vendor Central Dashboard.