- You can choose to authorize the return requests one at a time by completing the relevant fields in each line item shown in the table provided on the “Returns” page.
- Go to the “Returns” page located in the Drop-Down Menu of the “Orders” tab on the top menu of Vendor Central.
- Click the “Request ID” link for the desired return request. The Authorization Request Items section appears, with a table listing all of the products Amazon wishes to return for this return request.
- If you do not want to authorize all units for a return product, click the “Approved Quantity field” and decrease the value listed. To reject the return of that product entirely, enter 0.
- Note: If you change the refund quantity to lower than what is requested, you will be prompted and blocked. You will need to contact your product management team to see if you have a refund reduction agreement with Amazon.
- Click the “Rejection Reason” field and select the reason for this reduction.
- If you select “Other Reasons”, enter a comment for rejection in the “Rejection Reason Description” field.
- In the “Authorization ID” field, enter an alpha numeric string to serve as the Authorization ID for that product.
- Note: To enter the same Authorization ID for multiple products, select the line items, click “Bulk Edit”, enter the Authorization ID, and click “Apply”.
- Click “Save Changes” when all the changes are made. The values for items are saved for future viewing but are not yet submitted.
- Click the “Submit” button.
- To refund the authorized amount to Amazon, choose one of the following:
- Click the “Submit” button to request that Amazon ships the products back to you.
- Click the “Destroy” button to request that Amazon destroys the products instead of shipping them back to you.
- Review the information and click the “Submit” or “Destroy” buttons again to complete the authorization process.