- In some instances, some companies may end up duplicating invoices on Vendor Central by submitting two invoices for the same Purchase Order.
- This can happen when there is more than one person managing your Purchase Order cycle processes on Vendor Central or someone forgets they have already submitted an invoice for that Purchase Order and resubmits one.
- In this instance, of course Amazon will find a shortage as the second invoice does not match a second identical Purchase Order.
- If this turns out to be the case for your shortage claim on Vendor Central, you can then cancel the invoice by going to your “Invoices” Page from the Drop-Down Menu of your “Payments” Tab on the Top Menu of your Vendor Central Dashboard.
- Under “Available Actions” on the left side of the screen, click on the grey button that reads “Submit Proof of Delivery”.
- All Shortage claims will be shown in a table on the next page.
- Select “Cancel Invoice” from the grey “Action” Drop Down Menu and follow the preceding steps.
- There may be other reasons to cancel an invoice on Vendor Central during a shortage claim but, where possible, rather submit credit memos so that there is always a record of all documentation on both your systems that mirror each other.