- You can review your shortages by going to your “Invoices” Page from the Drop-Down Menu of your “Payments” Tab on the Top Menu of your Vendor Central Dashboard.
- Under “Available Actions” on the left side of the screen, click on the button that reads “Review/Dispute Shortages”.
- All Shortage claims will be shown in a table on the next page.
- Alongside the particular invoice containing the shortage claims you have investigated, click on the “Action” button to the right of the invoice.
- Select “View Shortage Dispute” from the “Action” Drop Down Menu.
- Alternately, on your “Invoices” page under “Invoice Summary” on the right side of the page you can review your shortage claims that you have already submitted a proof of delivery for by clicking “Invoices Pending Proof of Delivery Review”.
- On the “Dispute Details” Page, you can review what documents you have already submitted as well as upload additional documents for the Proof of Delivery.
- You can also see what status your proof of delivery submission is in.
- If a Shortage Claim Proof of Delivery has been rejected, you can view these rejections by clicking on the “Review Rejected Invoices” button on your “Invoices” page under “Available Actions” on the left side of the page.
- If you feel that your proof of delivery was rejected in error, you can then dispute this rejection further.
- On your “Dispute Management Page” which can be found in the Drop-Down Menu of your “Payments” tab on the Top Menu of your Vendor Central Dashboard, you can see all your disputes, including those where you submitted proofs of delivery for shortage claims.
- Under the “Disputes Summary” you can click on the “Resolved” link to find a list of all your disputes that have been resolved.
- Alternately, you can select from the Drop-Down Menu under “Search Disputes” for those relating to “Shortage Invoices”.
- You can also type in your Shortage Invoice number into the “Disputed Shortage invoice(s)” cell and click “Search”.
- If the Action alongside your resolved shortage dispute says “Re-Open Dispute” click on that action link and complete the relevant information in the “Reason” cell and click “OK”.
- If, however, there is no clickable action alongside your shortage invoice, you can then open up a new case by clicking “Create New Dispute” higher up on the page on the left-hand side.
- A pop-up window will open and you can then select “Shortage Invoice” from the Drop Down Menu provided.
- Fill in all the relevant information on each page before clicking “Next” until you have completed all information on all pages and can click “Submit Dispute”.