- If your investigation into the shortage claim by Amazon is valid, you can then confirm this by issuing a credit for the shortage.
- It is important that you first raise the credit on your own in-house system so that you can generate your own credit memo number to use on the Vendor Central Credit Memo.
- Once you have done this, go to your “Invoices” Page from the Drop Down Menu of your “Payments” Tab on the Top Menu of your Vendor Central Dashboard.
- Under “Available Actions” on the left side of the screen, click on the button that reads “Submit Proof of Delivery”.
- All Shortage claims will be shown in a table on the next page.
- Alongside the particular invoice containing the shortage claims you have investigated, click on the “Action” button to the right of the invoice.
- Note that the shortage claim invoice generated by Amazon will be your original invoice followed by the letters “SCR” – this is how you can now track this invoice and its pending credit on your remittances at a later stage as well.
- Select “Submit Credit Memo” from the “Action” Drop Down Menu.
- On the next page, fill in all the relevant and pertinent information regarding your credit memo and ensure that the Vendor Central Credit Memo details and total value are identical to the credit memo you generated on your own system.
- Once you are happy with everything, you can click “Submit.”