- Select "Operational Performance " from the Drop-Down Menu of the "Reports" tab on the top Menu of Vendor Central.
- Select the individual Non-Compliance from the Scrollable bar on your Dashboard that relates to your Purchase Orders, namely:
- Unconfirmed PO Units;
- Overage PO Units;
- PO On-Time Accuracy; and
- Rejected PO Rate.
3. Click on the Non-Compliance's total penalty fees for that specific non-compliance located to the right of the graph as a clickable link on the Chargeback fees themselves under the title "Chargebacks".
4. On the next page, select the Chargeback or Chargebacks if there are multiples of the same Non-Compliance for the same ASIN or PO Number, and Click on “Dispute Chargeback”.
5. Complete all relevant information in the "Dispute Summary" text box, explaining why you are disputing this Chargeback and disagreeing with Amazon's assessment that this is a Non-Compliance.
6. Upload the below noted documentation as it pertains to the Chargeback you are disputing by clicking the "Add Attachments" button beneath the "Dispute Summary" text box, locating each relevant document and selecting it for upload to the dispute.
7. Click the "Submit Dispute" button at the top right side of the page to submit your dispute for these types of Chargebacks.
- You may only submit a dispute for the same Chargeback twice. If a Chargeback has been disputed and rejected twice, it is no longer eligible for dispute.
- You have 30 days from the date the Chargeback was raised in Vendor Central in which to dispute it.
- Screenshot of Vendor Central that shows that the ASIN was confirmed on the PO in question.
- Screenshot of Vendor Central that shows that the ASIN was confirmed on the PO in question.
- Prepaid TL/LTL shipments: Proof of the Carrier Central appointment request indicating the requested delivery date within the delivery window.
- Prepaid small parcel shipments: Proof of delivery that includes a tracking number, PO, and a delivery date within the assigned delivery window.
- Collect shipments: A copy of the routing request email from Amazon showing it was submitted on the business day prior to the last date of the ship window, and that the Freight Ready Date was within the ship window, with the matching Amazon Reference Number.
- Proof of delivery that includes a tracking number, PO, and a delivery date before the order cancel date.
- The invoice ID number related to the PO and the ASIN mentioned in the Chargeback.
- Proof of delivery that includes a tracking number, PO, and a delivery date before the order cancel date.
- Prepaid TL/LTL shipments: A Carrier Central appointment screenshot showing a Carrier Requested Delivery Date at least three days prior to the auto-cancel date.
- Collect shipments: Routing request email from Amazon that includes a Freight ready date at least seven days before the auto-cancel date and a matching Amazon Reference Number.
- A Vendor Central screenshot showing the PO, ASIN, and confirmed units.
- The reason why the units were adjusted down (and if possible, screenshots/emails/proof of unforeseen circumstances beyond your control, e.g., floods, fires, extreme weather, or carriers refusing to collect freight).
- Calculate your percentage of confirmed units per line on the purchase order and provide the details of your calculation.
- Calculate your percentage of confirmed units for the 13 weeks before the Chargeback was assessed and provide details of your calculations.
- Provide the number of units Amazon ordered from you in the past 12 months for the product that received a Chargeback.
- Provide the acknowledgment code(s) that you used when confirming or rejecting lines on the purchase order.
- Depending on how you confirmed the PO, provide a screenshot of the PO confirmation showing the PO acknowledgment code.