- Select "Operational Performance " from the Drop-Down Menu of the "Reports" tab on the top Menu of Vendor Central.
- Select the individual Non-Compliance from the Scrollable bar on your Dashboard that relates to the Transportation Process, namely:
- Pickup Accuracy (no penalty fees charged at this time);
- No Show;
- Import Shipment Late Booking;
- Import PO On-Time Non Compliance; and
- Import Documents Late Delivery.
3. Click on the Non-Compliance's total penalty fees for that specific non-compliance located to the right of the graph as a clickable link on the chargeback fees themselves under the title "Chargebacks".
4. On the next page, select the Chargeback or Chargebacks if there are multiples of the same Non-Compliance for the same ASIN or PO Number, and Click on “Dispute Chargeback”.
5. Complete all relevant information in the "Dispute Summary" text box, explaining why you are disputing this Chargeback and disagreeing with Amazon's assessment that this is a Non-Compliance.
6. Upload the below noted documentation as it pertains to the Chargeback you are disputing by clicking the "Add Attachments" button beneath the "Dispute Summary" text box , locating each relevant document and selecting it for upload to the dispute.
7. Click the "Submit Dispute" button at the top right side of the page to submit your dispute for these types of Chargebacks.
- You may only submit a dispute for the same Chargeback twice. If a Chargeback has been disputed and rejected twice, it is no longer eligible for dispute.
- You have 30 days from the date the Chargeback was raised in Vendor Central in which to dispute it.
- To support your dispute, provide the Amazon Delivery Record or the carrier Proof of Delivery for the goods delivered. Both must be date-stamped by Amazon and show the FC address and the Inbound Shipment Appointment (ISA) number.
- To support your dispute, provide the screenshot of origin service providers booking system (VMS) with the confirmed PO's Earliest Vendor Ship Date, and/or Screenshot of origin service providers booking system (VMS) with submitted booking.
- To support your dispute, provide the screenshot of origin service providers booking system (VMS) showing the confirmed PO Earliest Vendor Ship Date and Latest Vendor Ship Date; and/or Screenshot of VMS with Estimated Cargo Delivery Date.
- To support your dispute, provide the sopy of the email to origin service provider showing the 'sent' date; Copy of fax or courier receipt showing the delivery date to origin services provider; and Screenshot of origin service provider's booking system (VMS) showing Document Receive Date.