- To create your dispute from the returns feature, select “Vendor Returns Debit Note” from the “Payments” tab on the top menu of Vendor Central.
- On the following page, select the relevant return in the table presented and click the “Dispute” button to the right of it.
- In the table on the “Create New Dispute” page, enter the following information.
- If you want to dispute a return from the ASIN level, click “Dispute by ASIN”. Enter the information in the fields provided for the ASINs that you wish to dispute and click the “Save and continue” and continue button.
- If you need to edit any of the ASIN information you provided, click “Update ASINs”. To select the same dispute reason for multiple rows, select the rows you want to edit, click “Bulk Edit”, and select the “Dispute reason”.
- Enter a Dispute title.
- Enter a Dispute summary describing your justification for the dispute.
- If desired, enter email addresses for other people in your organization that you would like to be notified of and included on correspondence for this dispute.
- Click “Browse” to upload any relevant documentation to support your dispute.
- Click the “Submit” button to complete and submit your dispute or click “Save as draft” to save the dispute and complete it later.
4. Once you submit your dispute, your Dispute ID appears. Use this Dispute ID to search for this dispute.
5. Amazon can only efficiently manage your returns if you follow the correct dispute process. To avoid delays and any potential deductions, wait until you receive a return authorization before attempting to re-return items to a fulfillment center.