- Any product subject to a recall (by the manufacturer, brand owner or a government regulatory agency) is prohibited from sale on Amazon.
- A recall can be announced by regulators (ex. USDA, FDA, CPSC, Health/Transport Canada, etc.) in cooperation with the manufacturer (recalling entity).
- The manufacturer, brand owner, or supplier can also directly notify retailers and other supply chain partners of the product issue before –or in some cases, entirely without– involvement from a regulator.
- Regardless of the source of the recall, Amazon suppresses product offers related to the recall from the website and notifies customers within the impacted window of a publicly-announced recall.
- Amazon also notifies all retail teams to work with the vendor for inventory removals and reinstatement instructions.
- To notify Amazon of a manufacturer-driven recall, click the "Contact Us" button at the bottom of the "Support" page on Vendor Central.
- On the next page, select "Product Recall" from the Drop-Down Menu of the "Product Compliance" topic.
- Attach all relevant documents and provide the following information:
- Reason(s) for the Recall
- Affected Product ASINs/Titles
- Start Date
- Vendor’s customer facing contact info (if a safety recall)
- Inventory disposition (return or destroy)
- If return, a return address and authorization number (if necessary)