- Any product subject to a recall (by the manufacturer, brand owner or a government regulatory agency) is prohibited from sale on Amazon.
- A recall can be announced by regulators (ex. USDA, FDA, CPSC, Health/Transport Canada, etc.) in cooperation with the manufacturer (recalling entity).
- The manufacturer, brand owner, or supplier can also directly notify retailers and other supply chain partners of the product issue before –or in some cases, entirely without– involvement from a regulator.
- Regardless of the source of the recall, Amazon suppresses product offers related to the recall from the website and notifies customers within the impacted window of a publicly-announced recall.
- Amazon also notifies all retail teams to work with the vendor for inventory removals and reinstatement instructions.
- Once your inventory is removed, click the "Contact Us" button at the bottom of the "Support" page on Vendor Central.
- On the next page, select "Product Recall" from the Drop-Down Menu of the "Product Compliance" topic.
- Provide a Letter of Compliance. The letter must comply with the below minimum requirements:
- Must be from the manufacturer, on the manufacturer's letterhead, and signed by a relevant stakeholder
- Brief statement (1 to 2 sentences) of the reason for the recall
- Identification of the ASIN (Amazon Standard Identification Number) and product being requested for reinstatement
- How the current/incoming inventory is not subject to the recall and is compliant with all regulatory standards
- Must be submitted in PDF or Word document format
9. Once your inventory is completely removed, Amazon certifies that the supply chain is free of recalled products, and a letter of compliance is received, products can be reinstated for sale on Amazon’s website.
10. Please note that reinstatement may be delayed until all recalled inventory has been removed from all Amazon fulfillment centers.