2. Once you are armed with all of your evidence, go to your “Invoices” Page from the Drop-Down Menu of your “Payments” Tab on the Top Menu of your Vendor Central Dashboard.
3. Under “Available Actions” on the left side of the screen, click on the button that reads “Submit Proof of Delivery”.
4. All Shortage claims will be shown in a table on the next page.
5. Alongside the particular invoice containing the shortage claims you have investigated, click on the “Action” button to the right of the invoice.
6. Note that the shortage claim invoice generated by Amazon will be your original invoice followed by the letters “SCR” – this is how you can now track this invoice on your remittances at a later stage as well.
7. Select “Submit Proof of Delivery” from the “Action” Drop-Down Menu.
8. You’ll be taken to the “Shortage Claim Item Summary” list of the shortage invoice generated by Amazon.
9. Click on the button that says “Submit Proof of Delivery” that appears above this list.
10. A pop-up window will appear where you can select whether you are submitting the Bill of Lading if you are a Collect Customer or the Proof of Delivery if you are a PrePaid Customer.
11. Select which one applies to you and click “Next”.
12. The next pop-up window will give you more information and details regarding the documents you can submit and what information needs to be on them.
13. Ensure that the documents that you have ready to upload comply before clicking “Next”.
14. On the following pop-up window, you can upload all relevant documents and type in some notes with regards to your dispute of this shortage claim.
15. These can be a brief explanation of some of the additional documents or images you may have uploaded or any additional information you may wish for Amazon to know about this dispute.
16. Once completed, click on the “Submit” button and your proof of delivery has been submitted in dispute of the Amazon Shortage Claim.
17. You can then track the status of your Shortage Claim Proof of Delivery Submissions through your “Invoices” Page under “Invoice Summary” on the left side of the page by clicking “Invoices Pending Proof of Delivery Review”.