- Another item that appears when dealing with invoices can be Price Discrepancies.
- Aside from being notified by Amazon of price discrepancies via email, you will also be able to find them on Vendor Central through the “Payments” item in the Top Menu on Vendor Central and by selecting “Invoices” from the Drop-Down Menu.
- On this Invoices page under “Available Actions” your Price Discrepancies will show up.
- Alongside the Price Discrepancies line is a “Dispute a Price Discrepancy” button.
- Click on this button to dispute the discrepancy.
- On the next page, the effected invoices will be listed.Alongside each invoice is a “Actions” button.
- Click on this and select “Dispute Price Discrepancy”.
- You are also able to view the invoice and payment details through this button.
- The next page will provide you will information pertinent to the items that contain the price discrepancy.
- You will note that there are two other tabs on either side of the “Price Discrepancy” tab: “Line Items” which show all line items on this invoice; and “Deductions and Credits” which show all deductions and credits affecting this invoice.
- The line items showing in the “Price Discrepancy” Tab will indicate the “Invoice Cost”, the “PO Cost” and the “Initial Research Adjusted Cost”.
- If the Invoice Cost and the PO Cost are the same, then you have a better chance of a successful dispute.
- Otherwise, you would need to find out what the Invoice Cost differs from the PO Cost as they should be identical through the processes on Vendor Central, that is, when you confirm a Purchase Order on Vendor Central, it should match exactly the Sales Order you raise on your system so that, when you invoice that Sales Order on your system, the total value should be identical to the Invoice you raise on Vendor Central from the Purchase Order.
- If the only difference is the “Initial Research Adjusted Cost” you would need to investigate where this came from and lodge the dispute so that Amazon can provide you with farther details.
- In the “Dispute Reason” cell, select the relevant reason for your dispute from the Drop-Down Menu supplied.
- Add any additional notes and comments regarding your dispute in the cell alongside, the “Dispute Comments” cell.
- Once you are happy with all the information you have provided for your dispute, click on “Submit Dispute” at the bottom of the page.
- When you have price discrepancies, you need to know the reason and understand the current status of your dispute. Here are the definitions of the dispute reasons and statuses. Your reason for disputing a price discrepancy can be:
- Wrong Purchase Discount: Indicates incorrect purchase discount listed on the PO.
- New Model: Indicates new model that does not have ASIN, ISBN#, or item information in our systems.
- Cost update timing: Indicates incorrect cost catalog data feed by vendor.
- Other: Any other reason not included in this list. Choosing this option requires you to provide a text comment explaining the reason.
- Deal Buy: Discounted price offered to us for specific PO.
- Price List Not Supplied: Indicates that you supplied no price list or an incorrect price list.
- Unit of Measure (UOM) discrepancy: Indicates different UOM used in PO versus invoice.
19. Your price discrepancy dispute can be in one of the following states:
- Not Disputed: A dispute has not been submitted.
- Dispute in Progress: You have initiated a dispute and we are currently reviewing it.
- Closed: Amazon have resolved the dispute. Click View Details to see the resolution information.
- Cancelled: You have cancelled the dispute.
- Saved: You have saved the dispute, which you can continue and submit.
20. Bear in mind that:
- You must dispute each invoice separately. You can apply a single dispute reason across all the lines of the specific invoice but you cannot dispute multiple invoices in a single submission.
- You can submit a second dispute for a different line item on the same invoice, but not until the dispute for the first item is resolved. You can cancel the first dispute and re-submit a dispute with both items, but keep in mind that a dispute can only be cancelled when the dispute status is Price discrepancy dispute in progress.