- You can dispute a resolved shortage a second time only.
- You can do this by selecting “Dispute Management” from the “Payments” Tab on the Top Menu of your Vendor Central Dashboard.
- Click on “Resolved” under the “Disputes Summary Heading”.
- A table of all of your resolved disputes will load at the bottom of the page.
- Note that the Action Column to the right of each resolved dispute will indicate “None – Closed” as these are considered resolved disputes.
- However, if the Action Column cell alongside your particular dispute has “Re-Open Dispute” as an actionable item, click on this item.
- A pop-up window will appear where you can submit a reason as to why you would like to re-open this Dispute before clicking the yellow “OK” button at the bottom of the pop-up window.