- Click the "Contact Us" button at the bottom of the "Support" page on Vendor Central.
- Select the most representative topic from the Support topic drop-down menu:
- EDI Integration: issues with integration, vendor survey, or testing
- EDI Live (non WEB-EDI): issues that could arise once you are integrated on EDI (for example, questions on EDI documents, EDI transmissions, or EDI email alerts you receive)
- Select the appropriate Specific issue.
- Amazon sends your case to the team best equipped to answer the topic and issue you select.
- Click the "Continue" button.
- Enter a brief description of the issue for the Case title.
- Enter detailed information about your issue.
- Provide enough detail so that Amazon can give you the best answer possible including:
- Document type
- Date(s) of transmission
- Interchange sender/receiver IDs
- ISA control number(s)
- Connection protocol in your request
- Verify your email address. Amazon uses the email address from your personal information account settings in Vendor Central.
- Include your company name and Amazon vendor code in any correspondence.
- Click the "Submit" button.
- For all other issues, including purchase order cancellation notification, SLA questions, or item/cost discrepancies, select a different support topic in your "Contact Us" section. Amazon will contact you about your issue.